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Customer Service

Upbra's Guarantee

 

100% Satisfaction Guarantee - Of course, if the size you receive does not work out for you, you can always send it back for a refund or exchange within 30 days from the date in which you received your original shipment. Make sure the center cleavage control straps are unhooked and bra/swim straps are included for all returns or you will be charged for a restocking fee for damaged, missing parts, or signs of wear. All refunds will be issued back to the original credit card. Initial shipping charges are non-refundable. Please allow 18 business days for your return(s) or exchange(s) to be processed. Items marked as Seconds/Slightly Imperfect Upbra® bras & swimwear are not eligible for a refund. For More information, click here.

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Are my items in stock?

 

We are doing our best to manufacture Upbra bras & swim tops as quickly as possible. Generally, if you order an item on our web page, it should be in stock as long as it states it is in stock. If an item is not in stock it will indicate that on our web page. If you order an out-of-stock item, we will email you the expected ship date. There is never an extra charge for shipping of back-ordered items. After your order ships, you will be notified by email.

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What if the item I want is out of stock?

 

If the item you are interested in purchasing is out of stock, you can still select the size in the drop down menu. You will then be prompted with a link that states, "Click here to get an email when it's in stock!". Just click on that link and follow the instructions to fill out your information.

As soon as that item is back in stock, you will be notified by email.

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What about back orders?

 

We will email you if an item is back ordered. We ship back orders as soon as they are back in stock. We will email you when we ship any back ordered item.

If an item you order has been on back order for an unusually long time, once the item is back in stock, we will contact you via email.


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What are my payment options?

 

We accept Visa, MasterCard, Amex, Discover and PayPal. You may also place your order by printing our order form and mailing it to us with a check or money order enclosed. Please be aware that orders placed with personal checks require an additional two weeks to process. For your security, please do not send cash.

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Is it safe to use my credit card?

 

Yes, shopping at Upbra.com is safe. Our secure server software encrypts information, ensuring that Internet transactions stay private and protected. We use Secure Sockets Layer (SSL) technology, considered the gold standard in Internet encryption technology, to protect the security of your credit card information as it is transmitted to us.

You may also place your order by emailing us at office@upbra.net or printing our order form and mailing it to us.

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Where can I enter a coupon or promotional code?
 

Occasionally we offer coupon or promotional codes to our customers. To use one of these codes, please enter the code on the “Payment” page of our checkout process. If you place your order over the phone, please inform the customer service agent that you have a code. Only one coupon code may be used per order.


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How do I place an international order?


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Where is my email confirmation?

 

You will receive your email confirmation within 24 hours of placing your order.


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How much do you charge for shipping & handling?

US Shipments -

International Shipments:

COUNTRY AVERAGE SHIPPING (USD) AVERAGE TAX/DUTIES
(USD)
SHIPS VIA
Australia  $                 21  $                     -   UPS i-Parcel
Austria  $                 38  $                    46   UPS i-Parcel
Bahamas  $                 40  $                    24   Global Checkout
Belgium  $                 35  $                    42   UPS i-Parcel
Brazil  $                 36  $                    65   UPS i-Parcel
Canada  $                 14  $                     9   UPS i-Parcel
Chile  $                 69  $                     -   Global Checkout
China  $                 34  $                     -   UPS i-Parcel
Columbia  $                 69  $                     -   Global Checkout
Costa Rica  $                 26  $                    28   UPS i-Parcel
Czech Republic  $                 43  $                    75   UPS i-Parcel
Denmark  $                 30  $                    24   UPS i-Parcel
Ecuador  $                 69  $                     -   Global Checkout
Egypt  $                 50  $                     -   Global Checkout
El Salvador  $                 69  $                     -   Global Checkout
Finland  $                 41  $                    32   UPS i-Parcel
France  $                 37  $                    24   UPS i-Parcel
Germany  $                 32  $                    24   UPS i-Parcel
Greece  $                 17  $                    24   UPS i-Parcel
Guatemala  $                 69  $                     -   Global Checkout
Hong Kong  $                 21  $                     -   UPS i-Parcel
Hungary  $                 26  $                    29   UPS i-Parcel
India  $                 31  $                    35   UPS i-Parcel
Indonesia  $                 15  $                    48   UPS i-Parcel
Ireland  $                 13  $                    22   UPS i-Parcel
Isle of Man  $                 14  $                    16   UPS i-Parcel
Israel  $                 33  $                    20   UPS i-Parcel
Italy  $                 34  $                    25   UPS i-Parcel
Jamaica  $                 40  $                     -   Global Checkout
Japan  $                 20  $                     -   UPS i-Parcel
Korea, Republic of  $                 15  $                     -   UPS i-Parcel
Latvia  $                 32  $                    25   UPS i-Parcel
Liechtenstein  $                 18  $                     7   UPS i-Parcel
Lithuania  $                 31  $                    23   UPS i-Parcel
Luxembourg  $                 34  $                    17   UPS i-Parcel
Malaysia  $                 17  $                     5   UPS i-Parcel
Maldives  $                 69  $                     -   Global Checkout
Mexico  $                 28  $                    13   UPS i-Parcel
Monaco  $                 26  $                    21   UPS i-Parcel
Morocco  $                 69  $                    15   Global Checkout
Netherlands  $                 39  $                    66   UPS i-Parcel
Norway  $                 15  $                     -   United States Postal Service
New Zealand  $                 64  $                    66   UPS i-Parcel
Peru  $                 69  $                     -   Global Checkout
Philippines  $                 28  $                     -   Global Checkout
Poland  $                 21  $                    26   UPS i-Parcel
Portugal  $                 16  $                    22   UPS i-Parcel
Saudi Arabia  $                 30  $                     8   UPS i-Parcel
Singapore  $                 17  $                     -   UPS i-Parcel
Slovakia  $                 66  $                    22   UPS i-Parcel
Slovania  $                 32  $                    23   UPS i-Parcel
South Africa  $                 25  $                    54   UPS i-Parcel
Spain  $                 20  $                    22   UPS i-Parcel
Sweden  $                 41  $                    61   UPS i-Parcel
Switzerland  $                 21  $                     7   UPS i-Parcel
Taiwan  $                 18  $                     -   UPS i-Parcel
Thailand  $                 24  $                    73   UPS i-Parcel
Turkey  $                 21  $                    16   UPS i-Parcel
United Arab Emirates  $                 35  $                     -   UPS i-Parcel
United Kingdom  $                 16  $                    22   UPS i-Parcel
Ukraine  $                 57  $                     -   Global Checkout
Venezuela  $                 69  $                     -   Global Checkout



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When will my order be charged?

 

For credit card orders, will be charged within 48 hours. For PayPal orders you are charged by PayPal when the order is placed.

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When will my order be shipped?

 

Most in-stock orders are shipped out 2 business days after purchase. During the holiday season, please allow 2-4 business days for your order to process. Upbra bras & swim are new products and due to the unexpected demand, stock is still limited.


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How long does shipping take?

US Shipments:

International Shipments:



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Do you offer expedited shipment for orders?

 

Unfortunately, we do not offer expedited shipments. However, our shipping time is quite fast; domestic orders typically only take 3-5 days for delivery.

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How do I track my order?

 

We will notify you via email after your package has shipped. Packages usually ship the next business day. To ensure that you do get your shipping confirmation email, please save the email address office@upbra.net to your address book so that your email will go to your inbox and not your spam folder.

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What about my privacy?

 

We are committed to protecting your privacy. Click here for our Privacy Policy.

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What are cookies?

A cookie is a small piece of information that web sites use to remember information about users. We use transient cookies to provide continuity from page to page. They do not contain any personally identifying information.

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Upbra® bras are protected by multiple issued and pending US and International patents. Copyright
 
  
Upbra bras and swim tops are made in the USA Handmade in California. Just for you!