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Upbra® Return Center

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Upbra bras and swim tops are made in the USA Handmade in California. Just for you!
RETURNS

Return Policy

Return Requirements

Return Instructions



EXCHANGES

Exchange Size Helper

Exchange Instructions



FAQs

Return Form

Return Address

Return Postage

Refund Time Frame

Exchange Time Frame



Upbra return instructions
  

Making a Return or Exchange? It's simple! 
If your order did not work out, let us make things right! Just four steps --
1)
 Fill out the return/exchange form, 2) Put it back in the box, 3) Put new labels over old labels, and 4) Mail it back to us.


A few extra details:

 For domestic customers, we include a prepaid return label with your shipment. If you did not get one in your shipment, all you will need to do is fill out a return authorization form to receive your prepaid return label by email. The label will expire within 12 hours, so please print it once you receive it. You can fill out the return authorization form here: https://www.upbra.com/retreq.php.

For international customers, the customer is responsible for the return postage to send something back to us, but we cover the shipping cost to send out any exchanges.

Please allow 3 business days for us to process and ship your exchange(s) back to you, and 10 business days after receipt for a refund to process. Items marked as Seconds/Slightly Imperfect are not eligible for a refund. Refunds will be applied to the original credit card. Initial shipping charges are non-refundable.

Return requirements:
To avoid a 25% restocking fee, please make sure returns are:

  • Unworn (only tried on for size)
  • Not stained
  • Not washed
  • Unhooked. (i.e. the cleavage control straps should not be hooked in at all.)
  • No animal or pet hair
  • No markings
  • No fabric snags
  • Returned with the original bra straps
  • Returned in the original packaging

Items Not Eligible for Refund:

  • Items marked as Second/Slightly Imperfect Upbra bras/swim. 
  • Returns received in damaged/worn condition.
  • Returns sent to us more than 30 days after original received date ( we understand the mail can take a while either way).
  • Original shipping cost.

 

Return via the Post Office (US) or almost everywhere else
Fill out the return form which is inside your package on the back of the packing list. Pack up the unhooked item (so the bra lays flat), along with the completed return form in its original packaging. Then send it via the Post Office if you are in USA or in most other locations.

For Domestic Returns:

  • Cover any old stickers on box -
    • Use return address label (this is not the prepaid return label) which is located on the back of the return form at the top right hand corner to cover up the old label on the box located at the top left corner.
    • Stick the prepaid return label that was included on your package to cover the old postage. If you did not get one in your shipment, all you will need to do is fill out a return authorization form to receive your prepaid return label by email. The label will expire within 48 hours, so please print it once you receive it. You can fill out the return authorization form here: https://www.upbra.com/retreq.php.
  • Seal up the box.
  • Drop off your package at your local post office with all stickers adhered. Make sure to attain a copy of the return tracking number for your own records.

For International Returns:

  • Cover any old stickers on box -
    • Use the return address label (this is not the prepaid return label) which is located on the back of the return form at the top right hand corner to cover up the old label on the box located at the top left corner.
  • Seal up the box.
  • Go to your local post office to apply the correct postage and mail it. Make sure to get a copy of the return tracking number for your records. 

Exchange Size Helper


What size should I get for my Upbra Bra exchange? Please answer the following questions below and then press "Get Instructions" to determine what size you should be exchanging your Upbra bra for:

 
 
 
 
Please call us at 213-884-4980 so we can help you better.
Please fill out the replacement form on the back of your invoice as shown below, return your bra(s) along with the form and we will send you the appropriately sized replacement bra(s):
The best replacement size for you is a -- *
 
REPLACEMENT ADJUSTMENTS YOU NEED
  CUP1 size
smaller
XSame
size
X1 size
bigger
X 

  BAND1 size
smaller
XSame
size
X1 size
bigger
X 
* Bra sizing can be a bit tricky, so please fill in the "REPLACEMENT ADJUSTMENTS YOU NEED" box on your return form as shown above and we'll determine the correct size to send back to you. To learn more about sizing, please visit https://upbra.com/returns-exchanges.htm
 

Frequently Asked Questions

What if I lost my return form?
You can print out another one by clicking here.

Where do I find the return address label?
The return address label is for returns. This a return address label is just in case the package needs to get redirected back to the original sender if there is a problem during shipping. This is NOT a prepaid return label.

Do I have to pay for my return?
For domestic orders, no, there will be a prepaid return label included in your shipment. For international orders, yes, but we pay for the postage for exchanges shipped to you.

How long does it take for a refund?
It typically takes about 10 business days from the day we received your return to process through.

How long does it take for an exchange for U.S. orders?
We usually ship exchange items back in 2-4 days after we get them. If the item is out of stock, we will contact you. If you need your exchange sooner, we recommend that you send the tracking number to show that the package is on the way back to us. Email us with a copy of the return postage receipt or tracking number for the package, and let us know the exact item you would like to get in exchange and when you need it.

How long does it take for an exchange international orders?
We usually ship exchange items out in 2-4 days after we get your package. Please remember that transit times vary. If the item is out of stock, we will contact you about the delay. If you need to speed up your exchange's turn around time, we recommend that you send the tracking number to show that the package is on the way back to us. Email the tracking number to us and let us know the item you would like to get in exchange. By doing so, we will be ready for your package and can let you know if there are any problems with the timing that you want.


 
 
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