Customer Service
PLACING AN ORDER
Are my items in stock?
What if the item I want is out of stock?
What about back orders?
What are my payment options?
Is it safe to use my credit card?
Where can I enter a coupon code?
How do I place an international order?
Where is my email confirmation?

SHIPPING & HANDLING
How much do you charge for shipping & handling?
When will my order be charged?
When will my order be shipped?
How long does shipping take?
Do you offer expedited shipment for orders?
How do I track my order?

RETURNS
What is the return policy?
How do I return something?
Do I have to pay for the return postage?
Why hasn't my return been processed yet?

ABOUT PRIVACY
What about my privacy?
What are cookies?

Are my items in stock?

We are doing our best to manufacture Upbra bras as quickly as possible. Generally, if you order an item on our web page, it should be in stock as long as it states it is in stock. If an item is not in stock it will indicate that on on our web page. If you order an item which is sold out, we will email you with the date we expect to be able to ship that item to you. There is never an extra charge for shipping of back-ordered items. We do not charge you anything until we actually ship your order and there is never an extra charge for shipping of back-ordered items. After your order ships, you will be notified by email.

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What if the item I want is out of stock?

If the item you are interested in purchasing is out of stock, you can still select the size in the drop down menu. You will then be prompted with a link that states, "Click here to get an email when it's in stock!". Just click on that link and follow the instructions to fill out your information.

As soon as that item is back in stock, you will be notified by email that the item is back in stock and you can now order it. Make sure to order yours as soon as you get your email before sell out again!

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What about back orders?

If you to place an order and it then suddenly becomes out of stock before we were able to fulfill your order, you will be contacted about the out of stock situation. We do not charge unless we ship out your order, so you will not be charged for the back ordered item.

Once the item is back in stock, we will contact you via email. As soon as you confirm you still want the item, we will then process your order, charge and ship it out to you.


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What are my payment options?

We accept Visa, MasterCard, Amex, Discover and PayPal. You may also place your order by printing our order form and mailing it to us with a check or money order enclosed. Please be aware that orders placed with personal checks require an additional two weeks to process. For your security, please do not send cash.

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Is it safe to use my credit card?

Yes, shopping at Upbra.com is safe. Our secure server software encrypts information, ensuring that Internet transactions stay private and protected. We use Secure Sockets Layer (SSL) technology, considered the gold standard in Internet encryption technology, to protect the security of your credit card information as it is transmitted to us.

You may also place your order by emailing us at office@upbra.net or printing our order form and mailing it to us.

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Where can I enter a coupon or promotional code?

Occasionally we offer coupon or promotional codes to our customers. To use one of these codes, please enter the code on the “Payment” page of our checkout process. If you place your order over the phone, please inform the customer service agent that you have a code. Only one coupon code may be used per order.


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How do I place an international order?


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Where is my email confirmation?

You will receive your email confirmation within 24 hours of placing your order.


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How much do you charge for shipping & handling?

US Shipments -

International Shipments:



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When will my order be charged?

For credit card orders, we only charge for what we ship when we actually ship. For PayPal orders you are charged by PayPal when the order is placed.

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When will my order be shipped?

In stock orders are shipped out 2-3 business days after purchase. Upbra bras are a brand new product and due to the unexpected demand, stock is limited. Out of stock orders will be notified by email about the out of stock situation, and will also be contacted once the item(s) is in stock and ready to ship.


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How long does shipping take?

US Shipments:
- Most shipments arrive within 5-8 business days.

International Shipments:



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Do you offer expedited shipment for orders?

Unfortunately, we do not offer expedited shipments.

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How do I track my order?

We will notify you via email after your package has shipped. Packages usually ship the next business day. To ensure that you do get your shipping confirmation email, please save the email address office@upbra.net to your address book so that your email will go to your inbox and not your spam folder.

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What is the Upbra return policy?

Of course, if the size you receive does not work out for you, you can always send it back for a refund or exchange within 30 days from the date in which you received your original shipment. Make sure the center cleavage control straps are unhooked and bra straps are included for all returns or you will be charged for a 25% restocking fee for damaged, missing parts, or signs of wear. All refunds will be issued back to the original credit card. Initial shipping charges are non-refundable. Please allow 18 business days for your return(s) or exchange(s) to be processed. Items marked as Seconds/Slightly Imperfect Upbra® bras are not eligible for a refund. For More information, click here.


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How do I return something?

Returns are easy. Click here to find out the easy step by step instructions on sending something back.

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Do I have to pay for the return postage?

Yes, but we pay for the postage for exchanges shipped to you.


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When will my return be processed ?

Returns can take 2 days to 2 weeks to make their way back to us depending you how and where it was shipped.

Once we process your returns an email confirmation will be sent. Please allow about 18 business days for any refunds to post to your account. For more information about the return process, please click here.

If you've sent back your return over two weeks ago, our Customer Support team is happy to look into your return for you. 

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What about my privacy?

We are committed to protecting your privacy. Click here for our Privacy Policy.

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What are cookies?

A cookie is a small piece of information that web sites use to remember information about users. We use transient cookies to provide continuity from page to page. They do not contain any personally identifying information.

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