PLACING AN ORDER
Are my items in stock?
What if the item I want is out of stock?
What about back orders?
What are my payment options?
Is it safe to use my credit card?
Where can I enter a coupon code?
How do I place an international order?
Where is my email confirmation?
SHIPPING & HANDLING
How much do you charge for shipping & handling?
When will my order be charged?
When will my order be shipped?
How long does shipping take?
Do you offer expedited shipment for orders?
How do I track my order?
What is the return policy?
How do I return something?
Do I have to pay for the return postage?
Why hasn't my return been processed yet?
What about my privacy?
What are cookies?
We are doing our best to manufacture Upbra bras & swim as quickly as possible. Generally,
if you order an item on our web page, it should be in stock as long as it states it is in stock. If an item is not in stock it will indicate that on our web page. If you order an out-of-stock item, we will email you the
expected ship date. There is never
an extra charge for shipping of back-ordered items.
After your order ships, you will be notified by email.
If the item you are interested in purchasing is out of stock, you can still select the size in the drop down menu. You will then be prompted with a link that states, "Click here to get an email when it's in stock!". Just click on that link and follow the instructions to fill out your information.
As soon as that item is back in stock, you will be notified by email.
We will email you if an item is backordered. We ship backorders as soon as they are back in stock. We will email you when we ship any backordered item.
If an item you order has been on backorder for an unusually long time, once the item is back in stock, we will contact you via email.
We accept Visa, MasterCard, Amex, Discover and PayPal. You may also place your order by printing our order form and mailing
it to us with a check or money order enclosed. Please be aware that orders
placed with personal checks require an additional two weeks to process.
For your security, please do not send cash.
Yes, shopping at Upbra.com is safe. Our secure server
software encrypts information, ensuring that Internet transactions stay
private and protected. We use Secure Sockets Layer (SSL) technology, considered
the gold standard in Internet encryption technology, to protect the security
of your credit card information as it is transmitted to us.
You may also place your order by emailing us at office@upbra .net or printing our order form and mailing it to us.
Occasionally we offer coupon or promotional codes to our customers. To use one of these codes, please enter the code on the “Payment” page of our checkout process. If you place your order over the phone, please inform the customer service agent that you have a code. Only one coupon code may be used per order.
You will receive your email confirmation within 24 hours of placing your order.
US Shipments -
For credit card orders, sometimes your card is charged when you place your order, and sometimes it is not charged until just before we ship your order. Don't worry if you don't see a charge on your card right after you place your order. For PayPal orders you are charged by PayPal when the order is placed.
Most in-stock orders are shipped out 2 business days after purchase. Upbras bras & swim are new products and due to the unexpected demand, stock is still limited.
- Most shipments arrive within 5-8 business days.
Unfortunately, we do not offer expedited shipments.
We will notify you via email after your package has shipped. Packages usually ship the next business day. To ensure that you do get your shipping confirmation email, please save the email address firstname.lastname@example.org to your address book so that your email will go to your inbox and not your spam folder.
Of course, if the size you receive does not work out for you, you can always send it back for a refund or exchange within 30 days from the date in which you received your original shipment. Make sure the center cleavage control straps are unhooked and bra/swim straps are included for all returns or you will be charged for a 25% restocking fee for damage, missing parts, or signs of wear. Customers are responsible for the return postage to send back any returns, but we cover the shipping cost to send out any exchanges. All refunds will be issued back to the original credit card. Initial shipping charges are non-refundable. Please allow 18 business days for your return(s) or exchange(s) to be processed from the date in which it is received. Items marked as Seconds/Slightly Imperfect Upbra® bras are not eligible for a refund. For more information, click here.
Returns are easy. Click here to find out the easy step by step instructions on sending something back.
Yes, but we pay for the postage for exchanges shipped to you.
Returns can take 2 days to 2 weeks to make their way back to us depending you how and where it was shipped.
If you've sent back your return over two weeks ago, our Customer Support team is happy to look into your return for you.
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