Upbra® Bra Return Center



Making a Return or Exchange? It's simple.
We're sorry your order did not work out, so lets us make things right! First, read through our Returns Policy, then follow the Return Instructions with images on how to send it back.

 

You've got 2 simple options:

Exchange Refund
Need a different size, color, or style? We're happy to exchange it as long as the item is still in stock. Need
help with sizing? See our Exchange Chart below.
Receive a refund back to your original payment method, minus the original shipping cost.


 

Our Return Policy
The following policy applies to domestic and international orders.

Eligibility Window:
To qualify for a return, items must be received back to our Returns Department within 30 days from the date in which you received your original shipment.


Items Not Eligible for Refund:

  • Items marked as Second/Slightly Imperfect Upbra bras.
  • Returns received in damaged/worn condition.
  • Returns received after 30 days of original received date.
  • Original shipping cost.
  • Return postage, except in cases where we have made a shipping error.

Return requirements:
A 25% restocking fee will be charged for not following the requirements below.

  • Unworn (only tried on for size)
  • Unstained
  • Unwashed
  • Unhooked cleavage control straps from the center of the Upbra bra
  • No animal or pet hair
  • No markings
  • No fabric snags
  • Original bra straps
  • Original packaging


Return Instructions:

 

 

 


* Make sure you unhook the cleavage control straps from the center of the Upbra bra so that the bra will lay flat, and all returned bras must include the original bra straps it came with or a 25% restocking fee will be charged for damaged/missing bra parts.

 

 



What size should I get for my Upbra Bra exchange?


Use the chart below to help you determine what size Upbra Bra you should be exchanging for. Find the problem you are having and cross reference it to the size you received and it will suggest what you should get according to your sizing issue.


  Need Smaller Cup Need
Bigger Cup
Need
Smaller Band
Need
Bigger Band
Need Smaller
Cup & Band
Need Bigger
Cup & Band
30B Not Available 30C Not Available 32A Not Available 32B
30C 30B Not Available Not Available 32B Not Available 32C
32A Not Available 32B 30B + Extender Not Available 34A
32B 32A 32C 30C 34A 30B 34B
32C 32B 32D Not Available 34B 30C 34C
32D 32C 32DD Not Available 34C Not Available 34D
32DD 32D 32DDD Not Available 34D Not Available 34DD
32DDD 32DD Not Available Not Available 34DD Not Available 34DDD
34A 32A + Extender 34B 32B + Extender 32A 36A
34B 34A 34C 32C 36A 32B 36B
34C 34B 34D 32D 36B 32C 36C
34D 34C 34DD 32DD 36C 32D 36D
34DD 34D 34DDD 32DDD 36D 32DD 36DD
34DDD 34DD Not Available Not Available 36DD 32DDD Not Available
36A 34A + Extender 36B 34B + Extender 34A 38A
36B 36A 36C 34C 38A 34B 38B
36C 36B 36D 34D 38B 34C 38C
36D 36C 36DD 34DD 38C 34D 38D
36DD 36D Not Available 34DDD 38D 34DD Not Available
38A 36A + Extender 38B 36B + Extender 36A 38B + Extender
38B 36B + Extender 38C 36C + Extender 36B 38C + Extender
38C 38B Not Available 36D + Extender 36C 38D + Extender
38D 38C Not Available 36DD + Extender 36D Not Available
Return Address Label

Frequently Asked Questions

What if I lost my return form?
You can print out another one by clicking here.

Where do I find the return address label?
The return address label is for returns. See diagram at the right labeled "Return Address Label". This a return address and NOT a prepaid return label. You still need to pay for the postage to send the package back to us.

Do I have to pay for my return?
Yes, but we pay for the postage for exchanges shipped to you.

How long does it take for a refund?
It typically takes about 18 business days from the day in which your return has been processed for a refund to show back up.

How long does it take for an exchange for U.S. orders?
We usually ship exchange items out 2-3 days after we get them. If the item is out of stock, we will contact you about the delay. If the item is out of stock, we will contact you about the delay. If you need to speed up your exchange's turn around time, then we recommend that you send the return item back to us and attain proof of either a return postage receipt or tracking number to show that the package is on the way back to us. Next contact us via email to send us a copy of the return postage receipt or tracking number for the package, and let us know the exact item you would like to get in exchange. By doing so, we will immediately process your exchange and ship it out to you without having to wait for the return to come back in the mail. It will speed up the delivery time to 1 week if the item is in stock. If the item is out of stock, we will contact you about the delay.

How long does it take for an exchange international orders?
We usually ship exchange items within 3-5 days after we get your package back. Please remember that transit times vary. If the item is out of stock, we will contact you about the delay. If you need to speed up your exchange's turn around time, then we recommend that you send the return item back us and attain proof of either a return postage receipt or tracking number to show that the package is on the way back to us. Next contact us via email to send us a copy of the return postage receipt or tracking number for the package, and let us know the exact item you would like to get in exchange. By doing so, we will immediately process your exchange and ship it out to you without having to wait for the return to come back in the mail. It will speed up the delivery time to 4-6 weeks if the item is in stock. If the item is out of stock, we will contact you about the delay.